Regional Growth & Success Manager

WebHosting; Boston (MA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

Wellness programs

Parental leave

Recognition programs

Take it when you need it time off

Job summary

Acquia is seeking an Account Manager to drive customer retention, onboarding, and expansion for a portfolio of enterprise customers in Boston, MA. You will own account strategy, lead Quarterly Business Reviews, and collaborate with multiple internal teams to ensure customer success and renewals.

The role requires 2 years in account management, a track record of meeting quotas, and strong forecasting/communication skills.

Qualifications

• Proven track record of retaining and growing complex relationships.
• Experience owning and exceeding a quota.
• Experience handling a high volume of accounts.
• 2 years in an account management role.
• Ability to manage multiple systems and derive insights.
• Strong forecasting and analytical skills.
• Energetic, strategic, adaptable in a fast-paced environment.
• Excellent communication with clear value propositions.

Responsibilities

• Drive customer retention and identify expansion opportunities.
• Guide customers through onboarding of products and services.
• Build strategic relationships and own customers' success with Acquia platform services.
• Maintain account direction and strategy.
• Host Quarterly Business Reviews to identify risk and opportunities.
• Build expansion pipeline through outbound outreach and channel partner co-selling.
• Exceed renewal and net renewal goals.
• Coordinate with internal resources to resolve escalations or procurement issues.
• Update and maintain Sales database weekly.

Skills

Quota ownership

Account management

Forecasting

Analytical skills

Cross-functional collaboration

Strong communicator

Self-starter

Education

Bachelor degree

Job description

Acquia is seeking an Account Manager to drive customer retention, onboarding, and expansion for a portfolio of enterprise customers in Boston, MA. You will own account strategy, lead Quarterly Business Reviews, and collaborate with multiple internal teams to ensure customer success and renewals.

The role requires 2 years in account management, a track record of meeting quotas, and strong forecasting/communication skills.