Regional Account Manager: Growth & Renewal Leader

Acquia; Boston (MA); À distance; USD 100 000 - 110 000; Plein temps

Résumé du poste

Acquia, headquartered in Boston, MA, is seeking an Account Manager to drive retention, expansion opportunities, and customer success across a high-volume portfolio. You will own the customer relationship and work with cross-functional teams to secure renewals and upsell opportunities.

Responsibilities include onboarding, strategic account planning, quarterly business reviews, and maintaining accurate forecasts. Bachelor’s degree required.

Qualifications

• Proven track record of retaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities.
• Has owned & exceeded a quota
• Experience with running a high volume of accounts.
• 2 years working in an account management role.
• Strong forecasting and analytical skills.
• Energetic, smart, dynamic, and strategic.
• Ability to work effectively within a dynamic, fast paced and ever changing environment.
• Good communicator with the ability to articulate a strong value proposition.

Responsabilités

• Drive customer retention and identify expansion opportunities
• Guide customers through onboarding of products and services
• Build strategic level customer relationships and own customers' success with Acquia platform services
• Maintain control of account direction and strategy
• Host Quarterly Business Reviews to identify risk and opportunities with customers
• Build expansion pipeline by pairing targeted outbound outreach and strategic account planning with collaborative channel partner co-selling
• Exceed quarterly renewal and net renewal goals
• Partner with internal resources to resolve customer escalations or operational issues
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database weekly

Connaissances

Relationship management

Quota attainment

Account management

Experience in AM

Forecasting

Communication

Collaboration

Proactive account management

Formation

Bachelor degree

Description du poste

Acquia, headquartered in Boston, MA, is seeking an Account Manager to drive retention, expansion opportunities, and customer success across a high-volume portfolio. You will own the customer relationship and work with cross-functional teams to secure renewals and upsell opportunities.

Responsibilities include onboarding, strategic account planning, quarterly business reviews, and maintaining accurate forecasts. Bachelor’s degree required.