Strategic Account Growth Specialist

Webhosting; United States; On-site; USD 55,000 - 60,000; Full time

Job summary

Acquia, a leading provider of digital experience platforms, seeks a Customer Account Manager to drive upsell and expansion across a high-volume portfolio. You will own the customer relationship end to end, coordinate with Success and Support, and partner with Renewal Managers to secure renewals.

This fast-paced role rewards proactive hunters with value selling, territory planning, and collaboration across Sales, Success, Support, and Finance.

Qualifications

• 1–2 years in a customer-facing role with stakeholders.
• Ability to drive retention and identify expansion with minimal oversight.
• Strong teamwork and cross-group collaboration; present complex solutions.
• Proficient with MS Office and CRM tools such as Salesforce.
• Excellent attention to detail and ability to work under pressure.

Responsibilities

• Prospect and identify upsell opportunities within current customers to build pipeline.
• Apply value-based selling to tie expansions to ROI.
• Create and execute territory plans to drive retention and upsell.
• Coordinate with business users and procurement for timely expansions and CRM data accuracy.
• Manage high volume of accounts and multiple systems in a fast-paced environment.
• Collaborate with Sales, Customer Success, Support, and Finance to deliver results at scale.

Skills

Customer-facing

Prospecting

Communication

Detail-oriented

Tools

Salesforce

MS Office

Job description

Acquia, a leading provider of digital experience platforms, seeks a Customer Account Manager to drive upsell and expansion across a high-volume portfolio. You will own the customer relationship end to end, coordinate with Success and Support, and partner with Renewal Managers to secure renewals.

This fast-paced role rewards proactive hunters with value selling, territory planning, and collaboration across Sales, Success, Support, and Finance.