Strategic Key Account Growth Manager

WebHosting; Boston (MA); À distance; USD 120 000 - 170 000; Plein temps

Résumé du poste

Acquia, headquartered in Boston, seeks a high-impact Key Account Manager to champion strategic partnerships. You will own health, retention, and commercial expansion for assigned accounts, acting as a strategic advisor and growth engine across marketing, development, and IT teams.

You will proactively identify expansion opportunities, maintain deep stakeholder relationships, and collaborate with Renewal Managers to ensure seamless renewals.

Qualifications

• 5+ years in an Account Management or Success role, selling/managing complex cloud or SaaS solutions for large enterprises.
• Proven history of owning and exceeding a sales quota within existing accounts.
• Ability to lead cross-functional teams to deliver customer needs.
• Self-starter with proactive account strategy in a fast-paced environment.
• Strong analytical skills to manage multiple systems and procurement cycles.

Responsabilités

• Strategically grow accounts by identifying, negotiating, and closing expansion opportunities (upsells/cross-sells).
• Manage relationships with key stakeholders, business users, and procurement teams to support health and retention.
• Partner with Renewal Managers to ensure seamless renewals and mitigate churn risk.
• Advocate for customers across Sales, Support, and Finance to optimize the customer journey.
• Create data-driven territory plans to maximize account retention and lifetime value.
• Maintain accurate forecasting and account documentation in Salesforce and CRM tools.

Connaissances

Account Management

SaaS sales

Relationship management

Cross-functional leadership

Analytical thinking

Self-starter / proactive

Outils

Salesforce

Google Workspace

Description du poste

Acquia, headquartered in Boston, seeks a high-impact Key Account Manager to champion strategic partnerships. You will own health, retention, and commercial expansion for assigned accounts, acting as a strategic advisor and growth engine across marketing, development, and IT teams.

You will proactively identify expansion opportunities, maintain deep stakeholder relationships, and collaborate with Renewal Managers to ensure seamless renewals.