Key Account Manager (Fully Remote)

Acquia; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Acquia is seeking an experienced Account Manager/Customer Success leader to protect and grow our most valuable partnerships in the United States. You will own account health, renewal momentum, and strategic expansion within existing books of business.

Lead cross-functional advocacy across Sales, Support, and Finance to maximize customer value, close upsell opportunities, and mitigate churn, backed by a proven quota-attainment track record and proficiency with Salesforce and Google Workspace.

Qualifications

• 5+ years in account management or customer success for enterprise SaaS/cloud.
• Proven track record of exceeding quotas and growing existing accounts.
• Proficiency in Salesforce.com and Google Workspace.

Responsibilities

• Identify and close upsell and cross-sell opportunities within existing accounts.
• Ensure seamless renewals and mitigate churn risk with Renewal Managers.
• Serve as the customer's advocate across Sales, Support, and Finance.

Skills

Account management

Customer success

Enterprise SaaS

Salesforce.com

Google Workspace

Tools

Salesforce.com

Google Workspace

Job description

• Strategic advisor and growth engine for Acquia's most valuable partnerships.
• Own account health, retention, and commercial expansion.

Key Responsibilities:

• Identify and close upsell and cross-sell opportunities within existing accounts.
• Ensure seamless renewals and mitigate churn risk with Renewal Managers.
• Serve as the customer's advocate across Sales, Support, and Finance.

What You Bring:

• 5+ years in account management or customer success for enterprise SaaS/cloud.
• Proven track record of exceeding quotas and growing existing accounts.
• Proficiency in Salesforce.com and Google Workspace.

Acquia

Acquia empowers ambitious brands to create digital customer experiences using its open source Drupal-based Digital Experience Platform. The company is headquartered in Boston, is Great Place to Work-Certified, and is recognized as a market leader by analysts.