Strategic Regional Account Manager: Growth & Retention

Acquia; United States; Remote; USD 100.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive healthcare

Wellness programs

Parental leave

Recognition programs

Take time off when needed

Zusammenfassung

Acquia, a leader in digital experience platforms, seeks an Account Manager in the United States to drive retention, manage a portfolio of products, and cultivate strategic customer relationships. You will oversee renewals, identify expansion opportunities, and coordinate with internal teams to ensure customer success and timely renewals.

The role requires a track record of quota achievement, high-volume account handling, and strong communication.

Qualifikationen

• Bachelor's degree required.
• Proven track record of retaining and growing complex relationships including closing renewals and identifying up-sell / cross-sell opportunities.
• Experience with managing a high volume of accounts.
• 2 years in an account management role.
• Strong forecasting and analytical skills.
• Self-starter with ability to manage priorities.

Aufgaben

• Drive customer retention and identify expansion opportunities
• Guide customers through onboarding of products and services
• Build strategic level customer relationships and own customers' success with Acquia platform services
• Maintain control of account direction and strategy
• Host Quarterly Business Reviews to identify risk and opportunities with customers
• Build expansion pipeline by pairing targeted outbound outreach and strategic account planning with collaborative channel partner co-selling
• Exceed quarterly renewal and net renewal goals
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database weekly

Kenntnisse

Account management

Quota ownership

Forecasting

Relationship building

Cross-sell / upsell

Strategic account planning

Communication skills

Multitasking in fast-paced environment

Problem solving

Team collaboration

Ausbildung

Bachelor's degree

Jobbeschreibung

Acquia, a leader in digital experience platforms, seeks an Account Manager in the United States to drive retention, manage a portfolio of products, and cultivate strategic customer relationships. You will oversee renewals, identify expansion opportunities, and coordinate with internal teams to ensure customer success and timely renewals.

The role requires a track record of quota achievement, high-volume account handling, and strong communication.