Senior Account Manager - Growth & Retention

Acquia; United States; Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive healthcare coverage

Wellness programs

Parental leave

Recognition programs

Job summary

Acquia, a Boston-based leader in digital experience platforms, is seeking an account executive in the United States. You will maintain account retention, develop client relationships, and identify upsell opportunities within an existing customer base.

You will coordinate renewals with procurement and update CRM data to track progress. Ideal candidates have 1+ year of customer-facing experience, strong leadership and communication skills, and proficiency with Salesforce.com and other CRM tools.

Qualifications

• 1+ year experience interacting with customers and internal stakeholders.
• Strong leadership, teamwork, communication & cross-group collaboration skills.
• Experience with Salesforce.com and other CRM tools.

Responsibilities

• Maintain account retention while providing exceptional customer service and developing client relationships
• Identify and close new opportunities within existing customer base
• Create and execute on a territory plan to drive customer retention and upsell opportunities
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Generates trusted relationships with customers
• Ability to manage multiple systems and administration at once

Skills

Customer interaction

Leadership

Communication

CRM tools

Tools

Salesforce.com

CRM tools

Job description

Acquia, a Boston-based leader in digital experience platforms, is seeking an account executive in the United States. You will maintain account retention, develop client relationships, and identify upsell opportunities within an existing customer base.

You will coordinate renewals with procurement and update CRM data to track progress. Ideal candidates have 1+ year of customer-facing experience, strong leadership and communication skills, and proficiency with Salesforce.com and other CRM tools.