Strategic Key Account Manager — Growth & Retention

Acquia

United States

Remote

USD 90,000 - 150,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Acquia is seeking an experienced Account Manager/Customer Success leader to protect and grow our most valuable partnerships in the United States. You will own account health, renewal momentum, and strategic expansion within existing books of business.

Lead cross-functional advocacy across Sales, Support, and Finance to maximize customer value, close upsell opportunities, and mitigate churn, backed by a proven quota-attainment track record and proficiency with Salesforce and Google Workspace.

Qualifications

5+ years in account management or customer success for enterprise SaaS/cloud.
Proven track record of exceeding quotas and growing existing accounts.
Proficiency in Salesforce.com and Google Workspace.

Responsibilities

Identify and close upsell and cross-sell opportunities within existing accounts.
Ensure seamless renewals and mitigate churn risk with Renewal Managers.
Serve as the customer's advocate across Sales, Support, and Finance.