Senior Account & Contract Support Specialist

CBRE Group, Inc.; Baltimore (MD); On-site; USD 90,000 - 110,000; Full time

Job summary

CBRE Group, Inc. is seeking a Lead Account Support to provide exceptional customer service and administrative support for a large Business Unit, Facility, or Account.

The role is part of Contract Quality Management and focuses on managing the delivery of contractual services to meet requirements. You will respond to client inquiries, coordinate vendors, review invoices, and deliver monthly contract-related reports while ensuring health, safety, and compliance standards are followed.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills (percentages, discounts, markups).

Responsibilities

• Respond to client inquiries and ensure timely and quality service delivery.
• Understand the contract scope and ensure all work aligns with it.
• Champion financial and operational systems; suggest cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices; coordinate billing, margins, quotations, and purchase orders.
• Review and approve maintenance billing invoices and projects per contracts.
• Respond to inquiries on financial reports (AR, AP, POs).
• Deliver monthly reporting support on Contract and BU reviews.
• Assist in ensuring Health & Safety compliance; maintain QHSE docs.
• Gather and analyze data to identify and solve problems with little precedent.
• Impact own team and related teams; foster improvements to processes.

Skills

Communication skills

Analytical thinking

Organizational skills

Advanced math skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking a Lead Account Support to provide exceptional customer service and administrative support for a large Business Unit, Facility, or Account.

The role is part of Contract Quality Management and focuses on managing the delivery of contractual services to meet requirements. You will respond to client inquiries, coordinate vendors, review invoices, and deliver monthly contract-related reports while ensuring health, safety, and compliance standards are followed.