Contract & Account Support Lead

CBRE; Baltimore (MD); On-site; USD 81,000 - 99,000; Full time

Job summary

CBRE's Global Workplace Solutions Local unit is seeking a Lead Account Support to deliver exceptional client service and administrative support for a large account. You will manage contract services, coordinate billing, and support financial reporting to ensure accuracy and value.

The role emphasizes oversight of subcontractors, invoicing controls, and compliance with health and safety standards, requiring strong MS Office skills, organizational abilities, and 3–4 years of related experience.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).

Responsibilities

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion; suggest cost-saving opportunities to maximize savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review invoices and ensure accurate cost center coding; coordinate billing and submit to clients.
• Review and approve maintenance billing invoices and projects per contracted agreements.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements and maintain QHSE documentation.
• Gather and analyze data to identify and solve problems; propose new techniques.

Skills

Advanced math skills

Organizational skills

Analytical skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE's Global Workplace Solutions Local unit is seeking a Lead Account Support to deliver exceptional client service and administrative support for a large account. You will manage contract services, coordinate billing, and support financial reporting to ensure accuracy and value.

The role emphasizes oversight of subcontractors, invoicing controls, and compliance with health and safety standards, requiring strong MS Office skills, organizational abilities, and 3–4 years of related experience.