Strategic Account Support Specialist

CBRE Group, Inc.; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Support to provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This role is part of the Contract Quality Management function and focuses on delivering contracted services with accuracy and accountability.

You will handle client inquiries, manage vendor onboarding, review invoices, and deliver monthly contract and business unit reports while promoting health, safety, and compliance across activities.

Responsibilities

• Respond to client inquiries and ensure timely service delivery and follow-up to ensure satisfaction.
• Understand contract scope and ensure all work is carried out accordingly.
• Be a financial and operational systems champion; suggest cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices; ensure cost centre coding; coordinate billing, margins, and quotations/POs.
• Review and approve maintenance invoices and projects per contracts; ensure core outputs.
• Respond to inquiries on financial reports for AR, AP, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring Health & Safety compliance and maintain QHSE documentation.
• Gather and analyze data to identify and solve complex problems; propose improvements.
• Impact own team and related teams; suggest process improvements for efficiency.

Job description

CBRE Group, Inc. is seeking an Account Support to provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This role is part of the Contract Quality Management function and focuses on delivering contracted services with accuracy and accountability.

You will handle client inquiries, manage vendor onboarding, review invoices, and deliver monthly contract and business unit reports while promoting health, safety, and compliance across activities.