Senior Access Coordinator – Scheduling & Patient Experience

University of Virginia; Fishersville (VA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

The University of Virginia is seeking an Access Associate to manage patient scheduling, registration, and communication across clinics. You will ensure patients are seen by the right provider with the correct records, collaborating with health system teams to deliver an optimal experience.

The role emphasizes accurate data entry in the EMR, privacy preservation, and exceptional customer service in a fast-paced environment. A sign-on bonus is offered to the hired candidate.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience with patient scheduling and registration desirable.
• Strong communication and customer service skills essential.

Responsibilities

• Schedule multi-specialty and multi-disciplinary patient appointments.
• Register patients and collect demographic and insurance information.
• Maintain accurate appointment and records; communicate with patients in preferred language.
• Protect patient privacy and comply with regulatory standards.
• Use EMR tools (InBasket, notes) to document interactions and follow up.

Skills

Customer service

Scheduling

Communication

Teamwork

Education

High School Diploma or Equivalent

Associate's degree preferred

Tools

EMR (Electronic Medical Record)

InBasket

Job description

The University of Virginia is seeking an Access Associate to manage patient scheduling, registration, and communication across clinics. You will ensure patients are seen by the right provider with the correct records, collaborating with health system teams to deliver an optimal experience.

The role emphasizes accurate data entry in the EMR, privacy preservation, and exceptional customer service in a fast-paced environment. A sign-on bonus is offered to the hired candidate.