Self-Storage General Manager - Operations & Growth

Prime Storage Group; Bangor (ME); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive pay and bonus

Health, dental, life, vision, short- &

401(k) with company matching

Paid time off and paid holidays

Career advancement opportunities

Job summary

Prime Group Holdings is seeking a General Manager to lead daily operations at our self-storage facilities. You’ll oversee rentals, collections, and maintenance while delivering exceptional customer service.

This hands-on role requires strong communication, sales drive, and the ability to manage multiple locations, ensuring security and curb appeal.

Candidates should have 2–4 years in a customer-facing role; high school diploma; proficiency with POS and Microsoft Office; willingness to travel.

Qualifications

• 2–4 years of relevant work experience in a fast-paced, customer-facing environment with direct involvement in profit-and-loss management (unless recently graduated with a bachelor’s degree).
• High School diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Must be physically able to perform routine maintenance duties daily and lift 50lbs.
• Possession of a valid driver’s license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs.
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations.
• Manage daily operations, including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering the best storage solutions.
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities.
• Assist with auction preparations, handling tenant communications with compassion.
• Consistently deliver exceptional customer service and actively contribute to positive reviews and feedback.
• Maintain the facility’s curb appeal by ensuring it is clean, safe, and secure, and performing minor maintenance.
• Other duties as assigned

Skills

Customer service

P&L management

Interpersonal skills

Teamwork

POS systems

Microsoft Outlook

Education

High School diploma or GED

Tools

POS systems

Microsoft Outlook

Job description

Prime Group Holdings is seeking a General Manager to lead daily operations at our self-storage facilities. You’ll oversee rentals, collections, and maintenance while delivering exceptional customer service.

This hands-on role requires strong communication, sales drive, and the ability to manage multiple locations, ensuring security and curb appeal.

Candidates should have 2–4 years in a customer-facing role; high school diploma; proficiency with POS and Microsoft Office; willingness to travel.