Self-Storage General Manager – Sales & Operations

Prime Storage Group; Saint Albans Town (VT); On-site; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Long-term disability

401(k) matching

Paid time off

Paid holidays

Career advancement

Job summary

Prime Storage Group is seeking a General Manager to lead daily operations of its self-storage facilities in Vermont. You will manage unit rentals, merchandise sales, collections, and customer interactions, ensuring high occupancy and excellent service.

Ideal candidates have 2–4 years in a fast-paced customer-facing role, strong communication skills, and the ability to work independently while leading a small team. The position offers on-site work with competitive pay and benefits.

Qualifications

• 2 - 4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management (unless recently graduated with a bachelor’s degree).
• High School diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations
• Manage daily operations, including collections, deposits, and customer calls
• Show and rent units by understanding tenant needs and offering the best storage solutions
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
• Assist with auction preparations, handling tenant communications with compassion
• Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance
• Other duties as assigned

Skills

Customer service

Communication

Teamwork

Independence

Physical fitness

Education

High School diploma or GED

Tools

POS systems

Microsoft Outlook

Job description

Prime Storage Group is seeking a General Manager to lead daily operations of its self-storage facilities in Vermont. You will manage unit rentals, merchandise sales, collections, and customer interactions, ensuring high occupancy and excellent service.

Ideal candidates have 2–4 years in a fast-paced customer-facing role, strong communication skills, and the ability to work independently while leading a small team. The position offers on-site work with competitive pay and benefits.