Self-Storage Assistant Manager | Customer-Centric Leader

Prime-Storage-Group-; Wilmington (NC); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay and bonus potential

Insurance package (health, dental,life

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Descripción de la vacante

Prime Group Holdings, LLC is seeking an Assistant Manager for Prime Storage Group to handle unit rentals, customer interactions, and general site maintenance at multiple self-storage facilities. You will drive daily operations, address inquiries, and contribute to revenue through upselling merchandise and services.

The role emphasizes frontline customer service, accuracy in cash handling, and adherence to safety and appearance standards across properties.

Formación

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and POS systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations

Responsabilidades

• Rent out self-storage units, parking spaces, and other related products
• Convert telephone and walk-in inquiries into rentals
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing
• Delivery of daily bank deposits accurately and timely
• Upsell moving products and assist in unit sizing decisions
• Greet customers promptly, enthusiastically and professionally
• Understand and sell the features and benefits of the property at all opportunities
• Resolve customer issues in a timely and effective manner
• Consistently deliver exceptional customer service and actively contribute to achieving positive customer reviews and feedback, in alignment with company customer-experience standards and performance expectations
• Ensure that company standards of cleanliness and appearance are met
• Inspect the property, including performing lock checks
• Perform other duties as assigned

Conocimientos

Customer service

Communication

Teamwork

Technical literacy

MS Outlook

Physical stamina

Driver's license

Travel readiness

Educación

High School Diploma or GED

Herramientas

POS systems

Descripción del empleo

Prime Group Holdings, LLC is seeking an Assistant Manager for Prime Storage Group to handle unit rentals, customer interactions, and general site maintenance at multiple self-storage facilities. You will drive daily operations, address inquiries, and contribute to revenue through upselling merchandise and services.

The role emphasizes frontline customer service, accuracy in cash handling, and adherence to safety and appearance standards across properties.