Self-Storage Assistant Manager — Customer Growth & Ops

Prime-Storage-Group-; Asheville (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) with company matching

Paid time off

Job summary

Prime Group Holdings, LLC is seeking an Assistant Manager for Prime Storage Group’s self-storage facilities. You will rent units, handle inquiries, manage payments, and drive customer satisfaction while maintaining property standards and safety.

The role emphasizes upselling moving products, coordinating with maintenance, and providing strong service at multiple locations. Strong communication, teamwork, and physical readiness are essential for daily operations.

Qualifications

• 1–2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be physically able to perform routine maintenance duties daily and lift 50 lbs.
• Possession of a valid driver’s license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Rent out self-storage units, parking spaces, and related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivable through collections, posting payments, and processing.
• Deliver daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly, enthusiastically and professionally.
• Understand and sell features and benefits of the property at all opportunities.
• Resolve customer issues in a timely and effective manner.
• Deliver exceptional customer service and contribute to positive reviews and feedback.
• Ensure cleanliness and appearance standards are met.
• Inspect the property, including lock checks.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Tech literacy

POS systems

Outlook proficiency

Physical ability

Education

High School Diploma or GED

Tools

POS systems

Microsoft Outlook

Job description

Prime Group Holdings, LLC is seeking an Assistant Manager for Prime Storage Group’s self-storage facilities. You will rent units, handle inquiries, manage payments, and drive customer satisfaction while maintaining property standards and safety.

The role emphasizes upselling moving products, coordinating with maintenance, and providing strong service at multiple locations. Strong communication, teamwork, and physical readiness are essential for daily operations.