Self-Storage Assistant Manager | Customer Experience

Prime Storage; Flagler Beach (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off and holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC in the United States is seeking an Assistant Manager for Prime Storage Group to handle frontline customer interactions, rentals, and daily facility operations. You will drive customer satisfaction while supporting unit rentals, payments, and product upsells across our self-storage locations.

The role emphasizes strong communication, reliable teamwork, and hands-on maintenance tasks to deliver outstanding service and maintain property standards.

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.

Responsibilities

• Rent out self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing.
• Delivery of daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly, enthusiastically and professionally.
• Understand and sell the features and benefits of the property at all opportunities.
• Resolve customer issues in a timely and effective manner.
• Consistently deliver exceptional customer service and actively contribute to positive reviews.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Microsoft Outlook

Job description

Prime Group Holdings, LLC in the United States is seeking an Assistant Manager for Prime Storage Group to handle frontline customer interactions, rentals, and daily facility operations. You will drive customer satisfaction while supporting unit rentals, payments, and product upsells across our self-storage locations.

The role emphasizes strong communication, reliable teamwork, and hands-on maintenance tasks to deliver outstanding service and maintain property standards.