Self-Storage Assistant Manager – Customer & Sales

Prime Storage Group; Monroe (MI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Job summary

Prime Storage Group is seeking an Assistant Manager to be the frontline contact at our self-storage facilities. You will rent units, handle inquiries, manage deposits, and upsell moving products while maintaining a strong customer-centric approach.

You’ll contribute to maintaining site cleanliness, conduct inspections, and support team members across locations. A high school diploma, 1–2 years of experience, and a valid driver’s license are required.

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, doing maintenance tasks, and lifting up to 50 lbs.
• Possession of a valid driver’s license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Rent out self-storage units, parking spaces, and related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivables through collections, posting payments, and processing.
• Delivery of daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly, enthusiastically and professionally.
• Understand and sell the property's features and benefits.
• Resolve customer issues in a timely and effective manner.
• Deliver exceptional customer service and contribute to positive reviews and feedback.
• Ensure cleanliness and appearance standards are met.
• Inspect the property, including lock checks.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Adaptability

Independent work

Education

High School Diploma or GED

Tools

POS systems

Outlook

learn new software

Job description

Prime Storage Group is seeking an Assistant Manager to be the frontline contact at our self-storage facilities. You will rent units, handle inquiries, manage deposits, and upsell moving products while maintaining a strong customer-centric approach.

You’ll contribute to maintaining site cleanliness, conduct inspections, and support team members across locations. A high school diploma, 1–2 years of experience, and a valid driver’s license are required.