Security Service Technician II — On‑Site Support & Upgrades

US - LLC Recruiting; Buffalo (NY); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Vehicle reimbursement plan

401K Matching Plan

13 days PTO

Wellness Program

Job summary

Convergint is seeking a Security Service Technician 2 in Buffalo, NY to service and support existing customers. You will respond to service calls, perform maintenance, diagnose issues, and install small projects. Strong customer focus and technical aptitude are essential as you contribute to a collaborative culture.

The role involves routine travel, after-hours calls may be required, and you will be part of a growth-focused team delivering safe, reliable security solutions.

Qualifications

• High school diploma or equivalent required.
• Experience with access control systems preferred.
• Customer-focused with problem-solving skills.

Responsibilities

• Respond to service calls and routine maintenance promptly.
• Diagnose, troubleshoot, repair or replace defective parts and systems.
• Perform installations of small to mid-size projects.
• Complete accurate service reports for invoicing and cost tracking.
• Cross-train with teammates and support colleagues on system installations.

Skills

Customer service

Technical skills

Programming

Self-motivation

Mechanical aptitude

Electrical aptitude

Driver's license

Travel locally

Education

High School/GED

Tools

AMAG Lenel Genetec CCURE S2

Job description

Convergint is seeking a Security Service Technician 2 in Buffalo, NY to service and support existing customers. You will respond to service calls, perform maintenance, diagnose issues, and install small projects. Strong customer focus and technical aptitude are essential as you contribute to a collaborative culture.

The role involves routine travel, after-hours calls may be required, and you will be part of a growth-focused team delivering safe, reliable security solutions.