Security Field Service Technician II

Convergint Technologies, LLC; Buffalo (NY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off

Job summary

Convergint is seeking a full-time Security Service Technician in Buffalo, NY. You will service existing customers, respond to calls, perform maintenance, and support small projects while upholding Convergint’s culture of service excellence.

The role requires 3-5 years in servicing and programming access control systems, strong troubleshooting, and the ability to travel to local sites. A valid driver’s license and a customer-focused mindset are essential.

Qualifications

• High School/GED or equivalent experience.
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems.
• Relevant field service experience is preferred.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Communicates with and work with the other team members consistently to improve overall operations.

Skills

Customer service

Security systems

Troubleshooting

Access control

Driver's license

Network basics

Education

High School/GED or equivalent experience

Tools

Milestone

Genetec

AMAG

Lenel

CCURE

S2

DMP

Bosch

Job description

Convergint is seeking a full-time Security Service Technician in Buffalo, NY. You will service existing customers, respond to calls, perform maintenance, and support small projects while upholding Convergint’s culture of service excellence.

The role requires 3-5 years in servicing and programming access control systems, strong troubleshooting, and the ability to travel to local sites. A valid driver’s license and a customer-focused mindset are essential.