Security Field Technician II: Service & Upgrades

Convergint Technologies, LLC; Village of Colonie (NY); On-site; USD 64,000 - 80,000; Full time

Job summary

Convergint Technologies, LLC in New York is seeking a full-time Security Service Technician to service and support existing customers, respond to service calls, and handle small projects. You will be part of a dynamic team that helps the company grow.

The ideal candidate has 3–5 years of experience servicing, integrating, and programming access control systems, strong customer focus, and the ability to travel locally.

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems.
• Preferred Experience: CCTV Milestone/Genetec; Access control AMAG/Lenel/Genetec/Software House - CCURE/S2; Intrusion DMP/Bosch.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; provides solutions and completes necessary repairs and replacements.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for invoicing and job cost tracking.

Skills

Customer service

Security systems

Programming

Self-starter

Mechanical aptitude

Electrical aptitude

Driver's license

Travel willingness

Education

High School/GED or equivalent experience

Tools

Milestone

Genetec

AMAG

Lenel

Job description

Convergint Technologies, LLC in New York is seeking a full-time Security Service Technician to service and support existing customers, respond to service calls, and handle small projects. You will be part of a dynamic team that helps the company grow.

The ideal candidate has 3–5 years of experience servicing, integrating, and programming access control systems, strong customer focus, and the ability to travel locally.