Security Service Technician II - Field Service & Upgrades

Convergint; City of Rochester (NY); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

401K matching

Company vehicle

Tuition reimbursement

Life insurance

Job summary

Convergint is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects. You will be part of a dynamic team that supports growth and a strong, customer-first culture.

You’ll need 3–5 years of servicing, integrating, and programming access control systems, with experience in CCTV platforms like Milestone/Genetec and access control brands such as AMAG, Lenel, Genetec, CCURE,

Qualifications

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years servicing, integrating, and programming access control systems.
• Preferred Experience: CCTV (Milestone / Genetec) and Access Control platforms (AMAG / Lenel / Genetec / CCURE / S2) and Intrusion systems (DMP / Bosch).

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.

Skills

Customer focus

Troubleshooting

Self-starter

Travel readiness

Security systems knowledge

Education

High School/GED

Tools

Milestone

Genetec

AMAG

Lenel

CCURE

S2

DMP

Bosch

Job description

Convergint is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects. You will be part of a dynamic team that supports growth and a strong, customer-first culture.

You’ll need 3–5 years of servicing, integrating, and programming access control systems, with experience in CCTV platforms like Milestone/Genetec and access control brands such as AMAG, Lenel, Genetec, CCURE,