Field Security Service Technician II – On-Site Support

Convergint-4; Virginia (MN); On-site; USD 48,216 - 55,104; Full time

Benefits offered by this job

Company holidays & PTO

Life insurance

401K matching

Parental leave

Vehicle reimbursement

Job summary

Convergint is seeking a full-time Security Service Technician to service and support existing customers, respond to service calls, and manage small projects. You will work as part of a dynamic team within a culture that values growth and accountability.

Qualifications include 2+ years in servicing and programming access control, intrusion, and surveillance systems, with solid programming skills and a valid driver’s license.

Qualifications

• High School/GED or equivalent experience.
• 2+ years servicing, integrating, and programming access control, intrusion, and surveillance systems.
• Solid programming skills and proven ability to troubleshoot problems.
• Must be a self-starter and work well with direct supervision.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.

Skills

Access control systems

Intrusion systems

Surveillance systems

Programming skills

Education

High School/GED

Job description

Convergint is seeking a full-time Security Service Technician to service and support existing customers, respond to service calls, and manage small projects. You will work as part of a dynamic team within a culture that values growth and accountability.

Qualifications include 2+ years in servicing and programming access control, intrusion, and surveillance systems, with solid programming skills and a valid driver’s license.