Security Service Technician: Expert Field Support

Convergint Technologies, LLC; Baton Rouge (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life insurance & Disability Plan

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Vehicle reimbursement plan or company

Job summary

Convergint is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, performing maintenance, and handling small projects. You will work as part of a dynamic team in a culture that values growth, integrity, and accountability while traveling locally as needed.

The role emphasizes customer-first service, problem solving, and collaboration with specialists to ensure reliable security systems installation and maintenance across

Qualifications

• Minimum high school diploma or equivalent.
• 3–5 years field service or security system experience.
• Strong customer service and communication skills.
• Ability to diagnose and troubleshoot security systems.
• Willingness to travel locally.
• Valid drivers license.

Responsibilities

• Respond to routine and some non-routine service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for many types of service calls including emergency and after-hours calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation; may install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.

Skills

Customer service mindset

Problem solving

Electrical experience

Programming basics

Team collaboration

Valid drivers license

Travel readiness

Education

High School Diploma or GED

Job description

Convergint is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, performing maintenance, and handling small projects. You will work as part of a dynamic team in a culture that values growth, integrity, and accountability while traveling locally as needed.

The role emphasizes customer-first service, problem solving, and collaboration with specialists to ensure reliable security systems installation and maintenance across