Security Service Technician - Field Support Pro

Convergint; Foxborough (MA); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401K Matching Plan

Paid time off

Company vehicle

Job summary

Convergint is seeking a full-time Security Service Technician to service and support existing customers, respond to service calls, and manage small projects. You will join a dynamic team that values growth, safety, and excellent service, with opportunities to advance through varied assignments and specialized training.

The role emphasizes hands-on troubleshooting, system maintenance, and collaboration with colleagues to ensure customer satisfaction in a fast-paced environment.

Qualifications

• Experience in service, integration, and programming access control systems.
• Solid technical and electrical aptitude with hands-on tools.
• Ability to travel locally to jobsites and respond to service calls.

Responsibilities

• Respond to routine and non-routine service calls, perform maintenance, diagnose and repair equipment and software.
• Install projects and provide system upgrades and integrations as needed.
• Prepare accurate service reports for invoicing and cost tracking.

Skills

Customer service

Technical troubleshooting

Self-motivation

Driver's license

Teamwork

Education

High School Diploma

Tools

Milestone

Genetec

AMAG

Lenel

CCURE

Job description

Convergint is seeking a full-time Security Service Technician to service and support existing customers, respond to service calls, and manage small projects. You will join a dynamic team that values growth, safety, and excellent service, with opportunities to advance through varied assignments and specialized training.

The role emphasizes hands-on troubleshooting, system maintenance, and collaboration with colleagues to ensure customer satisfaction in a fast-paced environment.