Security & Safety Associate — Gate & Incident Response

Carvana; Utah; On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K with company match

Vehicle discounts

Wellness program

Career development opportunities

Job summary

Carvana is seeking a Safe and Secure Associate in Utah to support our facilities, protect assets, and ensure adherence to egress/digress protocols. You will be the face at gates for associates, vendors, and visitors, and execute inventory control procedures with urgency and professionalism.

The role requires open availability Tue-Sat 10 PM–6:30 AM, 1–2 years in customer service, strong communication, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• 1-2 years of experience within a customer service environment
• Strong verbal and written communication skills
• Proven track record of strong decision-making in a complex environment
• Ability to relate well with others and establish strong working relationships
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
• Ability to handle conflict situations in a positive way

Responsibilities

• Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
• You will be the face of Carvana to our associates, our vendors, and anyone visiting a site.
• Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue.
• Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings - documenting any security and/or safety concerns.
• Become trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Be there when the Team needs you.
• Partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components.
• Promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed.
• De-escalate situations to ensure we collaborate with partners and team members; keep our Carvana value in mind, "we are all in this together".
• Execute the facility Safe and Secure Principles at the entrance/exits. These Principles articulate processes to follow when allowing access and exit from the Carvana Facility/Lot.
• Utilize our Safe and Secure Application (SAS App) and RFID Technology.
• Deliver a service first approach in everything you do.
• Make a difference by exemplifying our Carvana values.

Skills

Customer service

Verbal communication

Written communication

Decision making

Relationship building

Task management

Tools

CCTV

RFID

Card Access

Job description

Carvana is seeking a Safe and Secure Associate in Utah to support our facilities, protect assets, and ensure adherence to egress/digress protocols. You will be the face at gates for associates, vendors, and visitors, and execute inventory control procedures with urgency and professionalism.

The role requires open availability Tue-Sat 10 PM–6:30 AM, 1–2 years in customer service, strong communication, and the ability to handle multiple tasks in a fast-paced environment.