Full-Time Security Associate: Gate & Incident Response

Carvana; Arizona; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K with match

Student loan assistance

Vehicle discounts

Pet benefits

Wellness program

Career development

Fast-growing culture

Job summary

Carvana is seeking a Safe and Secure Associate to protect our people, customers, and assets at the facility. You will manage vehicle movements at gate entrances, serve as the face of Carvana to visitors, and ensure safety protocols and inventory control are followed.

You will work with the Safe and Secure Team to monitor CCTV/RFID systems, respond to incidents, and support emergency procedures while delivering top-tier service and upholding Carvana values.

Qualifications

• 1-2 years of experience within a customer service environment.
• Strong verbal and written communication skills.
• Proven track record of strong decision-making in a complex environment.
• Ability to relate well with others and establish strong working relationships.
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.
• Ability to handle conflict situations in a positive way.

Responsibilities

• Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
• Be the face of Carvana to our associates, our vendors, and visitors.
• Lead with effective communication with team, partners, and customers.
• Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings, documenting safety or security concerns.
• Become trained and certified on life-saving measures such as first aid, CPR, and AED.
• Partner with the Safe and Secure Team Lead and Manager to handle badge creation, CCTV review, and related tasks.
• Promote an incident-ready focus and follow the Incident Response Protocol.
• De-escalate situations and uphold Carvana values.
• Execute Safe and Secure Principles at entrances/exits and manage access control via SAS App and RFID Technology.
• Deliver a service-first approach in all actions.
• Make a difference by exemplifying Carvana values.

Skills

Customer service experience

Communication skills

Decision making

Interpersonal skills

Organization

Conflict resolution

CCTV

RFID

Card Access

Tools

CCTV

RFID

Card Access

Job description

Carvana is seeking a Safe and Secure Associate to protect our people, customers, and assets at the facility. You will manage vehicle movements at gate entrances, serve as the face of Carvana to visitors, and ensure safety protocols and inventory control are followed.

You will work with the Safe and Secure Team to monitor CCTV/RFID systems, respond to incidents, and support emergency procedures while delivering top-tier service and upholding Carvana values.