Gate Security & Safety Lead — Full-Time, On-Site

Carvana; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Student loan support

Vehicle discounts

Pet benefits

Wellness program

Growth opportunities

Job summary

Carvana is seeking a Safety & Secure Gate Associate to protect associates, customers, and vehicles at our lot. This boots-on-the-ground role requires vigilance, clear communication, and hands-on safety work across snow removal, heat-safety, and incident response.

You will monitor sites, verify ingress/egress, conduct safety audits, and report to Safe & Secure leadership. Strong customer-service skills and teamwork are essential for success in this fast-paced environment.

Qualifications

• 1–2 years in a customer service environment.
• Strong verbal and written communication.
• A track record of solid decision-making in a complex, fast-moving environment.
• Ability to build strong working relationships and connect with people quickly.
• Ability to organize, plan, and execute multiple tasks at once in a fast-paced setting.
• Ability to handle conflict in a positive, productive way.

Responsibilities

• Lead with a service-first mindset in every interaction.
• Live the Carvana values — and make sure they're felt by everyone you work with.
• Be the face of Carvana at the gate for associates, vendors, and visitors.
• Communicate like a pro — clear, calm, active listener, no missed signals.
• Use our Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts so nothing on site catches us off guard.
• When things get hot, keep it cool. De-escalate, win with partners, and remember — we're all in this together.
• Run point at the gate using the Safe & Secure App (SAS App) and RFID tech, enforcing ingress/egress procedures every single time.
• Manage and document vehicle movement through the Inspection Center entrance and exit gates.
• Show up when the team needs you. You'll be trained and certified in first aid, CPR, and AED — and we expect you to use it when the moment calls for it.
• Know our emergency protocols cold so you can act decisively when seconds count.
• Keep the site operational in any weather — snow removal in winter, heat-safety protocols in summer, no excuses, no shortcuts.
• Drive a safety-first culture by spotting environmental hazards, running safety audits, and reinforcing best practices with the people around you.
• Scan thousands of vehicles a day to keep operational flow tight — between mobile rover tech and manual handheld scans, every car gets accounted for.
• Cover ground. This role involves serious walking to reach restricted or hard-to-access areas of the lot.
• Run vehicle location research and deliver clean, detailed reports to leadership when operational questions come up.

Skills

Customer service

Communication

Decision making

Relationship building

Multi-tasking

Conflict resolution

Tools

Unified Security Platform

RFID tech

Job description

Carvana is seeking a Safety & Secure Gate Associate to protect associates, customers, and vehicles at our lot. This boots-on-the-ground role requires vigilance, clear communication, and hands-on safety work across snow removal, heat-safety, and incident response.

You will monitor sites, verify ingress/egress, conduct safety audits, and report to Safe & Secure leadership. Strong customer-service skills and teamwork are essential for success in this fast-paced environment.