Security Operations Manager | People & Scheduling Leader

Allied Universal; Concord (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight paid holidays

Vacation and personal days

Job summary

Allied Universal in Concord, CA is seeking an Operations Manager to lead security service delivery across client sites. You will oversee hiring, staffing, scheduling, training, and compliance while supporting employees and clients.

The role emphasizes high-quality service, workforce stability, and proactive issue resolution. Ideal candidate has 3+ years of leadership in high-volume settings, strong budgeting and reporting, proficiency with MS Office and BI tools, and a track record of building

Qualifications

• Leadership experience in a high-volume workforce environment.
• Ability to build and develop teams and lead cross-functional efforts.
• Strong budgeting, financial reporting and client-relations skills.
• Proficiency with MS Office and BI tools for metrics and reporting.
• Experience in scheduling, payroll processes and timekeeping.
• Commitment to safety, quality service and regulatory compliance.

Responsibilities

• Manage selection and placement of security professionals and supervisors; design development and performance plans.
• Create and manage post schedules to ensure contract coverage and efficiency.
• Oversee payroll processes, timekeeping, and final paychecks; address discrepancies.
• Lead employee relations, disciplinary actions, and termination procedures when needed.
• Maintain high morale and proactive communication to reduce turnover and maintain service levels.

Skills

Leadership experience

Team building

Client relations

Budgeting

BI tools

MS Office

Scheduling

Problem solving

Education

High School diploma or equivalent

College degree in criminal justice

Business administration

Tools

Microsoft Office

BI tools

Job description

Allied Universal in Concord, CA is seeking an Operations Manager to lead security service delivery across client sites. You will oversee hiring, staffing, scheduling, training, and compliance while supporting employees and clients.

The role emphasizes high-quality service, workforce stability, and proactive issue resolution. Ideal candidate has 3+ years of leadership in high-volume settings, strong budgeting and reporting, proficiency with MS Office and BI tools, and a track record of building