Security Operations Lead: People, Scheduling & Client Impact

Allied Universal; Houston (TX); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Job summary

Allied Universal is seeking an Operations Manager to lead security services delivery across client sites. You will oversee hiring, staffing, scheduling, training, and compliance, acting as a key escalation point for employees and clients.

You will champion high-quality service, workforce stability, and operational consistency by addressing performance, maintaining staffing levels, and building client relationships. This role emphasizes proactive problem-solving and strong communication.

Qualifications

• Minimum of three years of leadership experience in a high-volume workforce environment.
• Experience building and developing teams is required.
• Strong leadership skills fostering teamwork, innovation, agility, client relations, and results.

Responsibilities

• Manage the selection and placement process for new security professionals, including first-line supervisors; design and implement career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade or transfer.
• Make initial job offers (for new employees) and job transfers using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements; maintain and publish weekly Open Post List and actively manage job openings within division/branch.
• Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are updated regularly.
• Ensure all positions are staffed according to contract requirements and manage branch overtime through proper scheduling and staffing; maintain a qualified pool of flex personnel for backfill as needed.
• Maintain regular proactive contact with Security Professionals to ensure staff are effectively utilized, trained, and ready for placement; review No Hours Report weekly with HR and address employees with no hours.

Skills

Leadership

Staffing

Scheduling

Payroll

Budgeting

Education

High School diploma or equivalent

Tools

WinTeam

Microsoft Office

BI Tools

Job description

Allied Universal is seeking an Operations Manager to lead security services delivery across client sites. You will oversee hiring, staffing, scheduling, training, and compliance, acting as a key escalation point for employees and clients.

You will champion high-quality service, workforce stability, and operational consistency by addressing performance, maintaining staffing levels, and building client relationships. This role emphasizes proactive problem-solving and strong communication.