Security Operations Manager - Lead Teams with AI-Driven Ops

Allied Universal; Missouri; On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

401K

Medical Insurance

Vision Insurance

Life Insurance

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking a Service Manager to lead daily security operations, supervise officers and supervisors, and deliver exceptional service to clients. You will guide, develop, and motivate teams while ensuring safety and compliance across client sites.

The role requires strong leadership, strategic scheduling, and effective communication with clients to maintain high-quality security outcomes. You will utilize Allied Universal’s BI platforms and technology to monitor metrics, optimize

Qualifications

• Bachelor’s degree in criminal justice, business, or related field with 2+ years supervising hourly staff

Responsibilities

• Lead daily security operations and supervise officers and supervisors.
• Recruit, train, schedule, and manage security staff; handle payroll and evaluations.
• Serve as primary client contact to ensure high-quality service.
• Leverage BI tools to track metrics, optimize schedules, and reduce overtime.

Skills

People management

Security operations

Client relations

Decision making

Communication

Problem solving

Education

Bachelor’s degree in criminal justice, business, or related field

Associate's degree in criminal justice, business, or related field

High school diploma or equivalent

Tools

BI tools

Microsoft Office

CCTV / Access Control

Job description

Allied Universal is seeking a Service Manager to lead daily security operations, supervise officers and supervisors, and deliver exceptional service to clients. You will guide, develop, and motivate teams while ensuring safety and compliance across client sites.

The role requires strong leadership, strategic scheduling, and effective communication with clients to maintain high-quality security outcomes. You will utilize Allied Universal’s BI platforms and technology to monitor metrics, optimize