Security Operations Lead: People & Client Success

Allied Universal; Baltimore (MD); On-site; USD 54,000 - 59,000; Full time

Job summary

Allied Universal is hiring an Operations Manager to lead security services delivery across client sites in Baltimore, overseeing staffing, scheduling, training, and compliance. You will act as a key escalation point for employees and clients, driving high-quality service and workforce stability.

Responsibilities include selecting and placing security professionals, managing post schedules, payroll, timekeeping, and employee relations, with a focus on meeting contract requirements and maintaining

Qualifications

• Must have three (3) years of leadership experience in a high-volume workforce environment.
• Strong time management and organizational skills.
• Ability to handle a high stress, high volume, and fast paced environment.

Responsibilities

• Manage the selection and placement process for new security professionals, including first-line supervisors; design and implement career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade or transfer
• Make initial job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements; maintain and publish weekly Open Post List and actively manage job openings within division/branch
• Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained in WinTeam and are updated regularly
• Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing; maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed
• Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Review "No Hours Report" with branch Human Resource staff on a weekly basis, and disposition employees who are on "active" status with no hours, in accordance with company policies, ensuring no employees remain on "no hours" status beyond 3 weeks

Skills

Time management

Organizational skills

Multi-tasking

Stress management

Leadership

Staffing

Scheduling

Training

Client relations

Financial principles

MS Office

BI tools

Education

High School diploma or equivalent

College degree in criminal justice or related field

Job description

Allied Universal is hiring an Operations Manager to lead security services delivery across client sites in Baltimore, overseeing staffing, scheduling, training, and compliance. You will act as a key escalation point for employees and clients, driving high-quality service and workforce stability.

Responsibilities include selecting and placing security professionals, managing post schedules, payroll, timekeeping, and employee relations, with a focus on meeting contract requirements and maintaining