Security Operations Leader: Staffing & Scheduling

Allied Universal; City of White Plains (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Retirement plan

Disability insurance

Holidays

Vacation time

Job summary

Allied Universal in White Plains, NY is seeking an Operations Manager to lead security services delivery across client sites. You will oversee hiring, staffing, scheduling, training, and compliance while acting as a key escalation point for employees and clients.

The role focuses on ensuring high-quality service, workforce stability, and operational consistency, addressing performance concerns, maintaining staffing levels, and building strong client relationships.

Qualifications

• Leadership experience in a high-volume workforce environment.
• Experience building and developing teams.
• Proficiency in Microsoft Office and BI tools for reporting.

Responsibilities

• Manage selection and placement of security professionals and supervisors.
• Create and manage post schedules to ensure coverage.
• Oversee payroll processes and timekeeping compliance.
• Maintain client relationships and drive service quality.
• Lead employee relations and performance improvement plans.

Skills

Leadership experience

Team building

Budgeting

Microsoft Office

BI tools

Staff training

Customer relations

Education

High School diploma or equivalent

Tools

WinTeam

Microsoft Office

BI tools

Job description

Allied Universal in White Plains, NY is seeking an Operations Manager to lead security services delivery across client sites. You will oversee hiring, staffing, scheduling, training, and compliance while acting as a key escalation point for employees and clients.

The role focuses on ensuring high-quality service, workforce stability, and operational consistency, addressing performance concerns, maintaining staffing levels, and building strong client relationships.