Security Operations Manager — Lead Teams & Client Safety

Allied Universal; Minneapolis (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Sick leave

Vacation days

Life insurance

Job summary

Allied Universal is hiring an Account Manager to drive daily security operations and ensure the safety of people and places you protect. You will lead and motivate a team of security officers and supervisors, schedule shifts with AI-powered tools, and maintain strong client relationships to deliver exceptional service.

Minimum of five years in security management is required, with prior law enforcement or military experience preferred.

Qualifications

• Must have 5+ years in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading and developing a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to schedule security officers while meeting client contract hours and minimizing unbilled overtime.
• Lead and develop security teams: Hire, coach and manage officers and supervisors, overseeing payroll, performance, and employee relations.
• Enhance client relationships: Serve as primary contact for clients, ensuring high-quality service that protects people and property.
• Handle security incidents and emergencies: Respond to escalated issues, coordinating with clients and internal teams.
• Direct compliance and security operational excellence: Oversee training, safety, site operational standards, and inventories.

Skills

Security Management

Team Leadership

Client Relations

Budgeting

Operations scheduling

Education

Associate degree or higher

Tools

Microsoft Office

Scheduling software

Job description

Allied Universal is hiring an Account Manager to drive daily security operations and ensure the safety of people and places you protect. You will lead and motivate a team of security officers and supervisors, schedule shifts with AI-powered tools, and maintain strong client relationships to deliver exceptional service.

Minimum of five years in security management is required, with prior law enforcement or military experience preferred.