Security Operations Manager | Lead Teams & Client Safety

Allied Universal; Pittston (Luzerne County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

401(k) plan

Eight paid holidays annually

Sick days

Personal days

Vacation accrual

Job summary

Allied Universal is seeking an Account Manager to lead daily security operations, guide a team of security officers and supervisors, and ensure safety for people and property. You will manage client relationships and scheduling while maintaining compliance and operational excellence.

The role emphasizes leadership, budgeting, and proactive service delivery, with a competitive salary and comprehensive benefits. Join a global leader in security services delivering high-quality support to clients.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state/local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing to control inventory.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime.
• Lead and develop security teams; hire, coach, and manage officers and supervisors while overseeing payroll and performance.
• Enhance client relationships; act as the primary contact to ensure high-quality service protecting people and property.
• Handle security incidents and emergencies; respond professionally and coordinate with clients and internal teams.
• Direct compliance and security operational excellence; oversee training, safety, and site standards; manage inventory.

Skills

Leadership

Client communication

Decision making

Microsoft Office

Financial acumen

Staffing & scheduling

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

CCTV

Access control

Badge administration

Microsoft Office

Job description

Allied Universal is seeking an Account Manager to lead daily security operations, guide a team of security officers and supervisors, and ensure safety for people and property. You will manage client relationships and scheduling while maintaining compliance and operational excellence.

The role emphasizes leadership, budgeting, and proactive service delivery, with a competitive salary and comprehensive benefits. Join a global leader in security services delivering high-quality support to clients.