Security Operations Manager — Equity & Flexible Time Off

Arctic Wolf Networks, Inc.; Eden Prairie (MN); Sur place; USD 110 000 - 222 000; Plein temps

Résumé du poste

Arctic Wolf Networks, Inc. is seeking a Manager of Security Operations to oversee the people, processes, and services delivered to customers.

You will lead the SOC team, drive incident response readiness, and coordinate with cross-functional units to improve security outcomes. The role emphasizes mentorship, policy development, and metrics-driven management of security operations, with a focus on delivering reliable, scalable security services to clients.

Qualifications

• Degree in Cybersecurity or equivalent with 4+ years’ experience working and managing a SOC or customer support function.
• Strong leadership and mentoring skills.
• Excellent communication and collaboration abilities.

Responsabilités

• Develop, enhance, and operationalize processes to better deliver customer expectations.
• Develop, measure, analyze, and maintain internal and external service metrics for Service Operation.
• Provide escalation support for customer management challenges, security incidents, and ticket triage.
• Lead, coordinate, and train others on effective management of security incidents and operational responses for customers.

Connaissances

SOC management

Security operations

Leadership

Mentoring

Formation

Cybersecurity degree

Description du poste

Arctic Wolf Networks, Inc. is seeking a Manager of Security Operations to oversee the people, processes, and services delivered to customers.

You will lead the SOC team, drive incident response readiness, and coordinate with cross-functional units to improve security outcomes. The role emphasizes mentorship, policy development, and metrics-driven management of security operations, with a focus on delivering reliable, scalable security services to clients.