Manager, Security Operations

Arctic Wolf Networks, Inc.; Eden Prairie (MN); On-site; USD 110,000 - 222,000; Full time

Job summary

Arctic Wolf Networks, Inc. is seeking a Manager of Security Operations to oversee the people, processes, and services delivered to customers.

You will lead the SOC team, drive incident response readiness, and coordinate with cross-functional units to improve security outcomes. The role emphasizes mentorship, policy development, and metrics-driven management of security operations, with a focus on delivering reliable, scalable security services to clients.

Qualifications

• Degree in Cybersecurity or equivalent with 4+ years’ experience working and managing a SOC or customer support function.
• Strong leadership and mentoring skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Develop, enhance, and operationalize processes to better deliver customer expectations.
• Develop, measure, analyze, and maintain internal and external service metrics for Service Operation.
• Provide escalation support for customer management challenges, security incidents, and ticket triage.
• Lead, coordinate, and train others on effective management of security incidents and operational responses for customers.

Skills

SOC management

Security operations

Leadership

Mentoring

Education

Cybersecurity degree

Job description

#RunwiththePack At Arctic Wolf, we’re on a mission to end cyber risk. We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity. More than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference. We’re constantly looking for talented people to join the Pack and help us take our performance to the next level.

About the Position

The Manager, Security Operations, is responsible for managing the people, processes, and services we deliver to customers.

• Develop, enhance, and operationalize processes to better execute customer expectations.
• Develop, measure, analyze, and maintain the internal and external service metrics for Service Operation, providing timely reports to leadership teams.
• Leverage the metrics to make better informed decisions on improving the organization’s capability and functionality.
• All people management responsibilities for the organization Provide escalation support for customer management challenges, security incidents, and ticket triage functions.
• Lead, coordinate, and train others on effective management of security incidents and operational responses for customers Collaborate across various business units to deliver the most comprehensive security response to customers.
• Work closely with recruitment team to ensure a strong pipeline of talent is being considered and that teams are operating at appropriate capacities.

Who You Are

The Manager of Security Operations is a critical member of the Security Services leadership team. In this role, you will be working directly with our Triage Security Analyst and Engineer group – our first line of defense. Someone who thrives in a fast-paced, team-oriented environment and who embraces opportunities for mentorship is the ideal fit for this role.

Your experience and skillset could look like:

• Cybersecurity practical experience in one of the Triage functions within Arctic Wolf’s Security Operations Center.
• Passion for Cybersecurity.
• Continually learning new attack vectors, new threats, and security framework expertise.
• Strong and demonstrated ability to define effective security processes.
• Ability to identify current opportunities in current processes and roll out necessary changes.
• Strong and practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
• Ability to lead and manage a technical team
• Excellent communicator and presenter
• Ability to lead and mentor

Minimum Qualifications

A degree in Cybersecurity or equivalent 4+ years’ experience working and managing a SOC or customer support function.

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• 401(k) contribution and matching
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Security Requirements

At Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business and customer information. Depending on the role, employment may be subject to background verification and additional regulatory or compliance requirements, including obligations related to data protection and export control laws where applicable.

Base Salary

The base salary range for this job family is 110,000 to 222,000 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

Additional Information

At Arctic Wolf we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees. Arctic Wolf is focused on building a workforce that is diverse and inclusive. We review all applications. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing [e-mail].