Security Ops Leader: Incident Response & Team Leadership

arcticwolf; Eden Prairie (MN); On-site; USD 110,000 - 222,000; Full time

Benefits offered by this job

Equity for all employees

Flexible time off and paid volunteer

401(k) contribution and matching

Training and career development

Comprehensive private benefits plan

Employee Assistance Program (EAP)

Fertility support and paid parental...

Job summary

Arctic Wolf is seeking a Manager, Security Operations to lead the people, processes, and services delivered to customers. You will oversee the SOC function, drive improvement of security operations, and ensure delivery of high-quality incident response and service metrics.

The role requires a degree in Cybersecurity or equivalent and 4+ years managing a SOC or customer support function. You will collaborate with cross-functional teams, guide a talented group, and help shape security outcomes for

Qualifications

• A degree in Cybersecurity or equivalent.
• 4+ years' experience working and managing a SOC or customer support function.

Responsibilities

• Develop, enhance, and operationalize processes to better execute customer expectations.
• Develop, measure, analyze, and maintain the internal and external service metrics for Service Operation, providing timely reports to leadership teams.
• Leverage the metrics to make better informed decisions on improving the organization's capability and functionality.
• All people management responsibilities for the organization
• Provide escalation support for customer management challenges, security incidents, and ticket triage functions.
• Lead, coordinate, and train others on effective management of security incidents and operational responses for customers.
• Collaborate across various business units to deliver the most comprehensive security response to customers.
• Work closely with recruitment team to ensure a strong pipeline of talent is being considered and that teams are operating at appropriate capacities.

Skills

Cybersecurity

SOC management

Mentoring

Communication

Leadership

Education

Degree in Cybersecurity or equivalent

Job description

Arctic Wolf is seeking a Manager, Security Operations to lead the people, processes, and services delivered to customers. You will oversee the SOC function, drive improvement of security operations, and ensure delivery of high-quality incident response and service metrics.

The role requires a degree in Cybersecurity or equivalent and 4+ years managing a SOC or customer support function. You will collaborate with cross-functional teams, guide a talented group, and help shape security outcomes for