Security Operations Manager: Client-Focused Leader

Allied Universal; Pennington (NJ); On-site; USD 78,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision, life and AD&D

401(k) plan enrollment

Paid holidays and sick days

Job summary

Allied Universal is hiring an Account Manager to lead daily security operations and mentor a team of officers and supervisors in Pennington, New Jersey.

You will schedule with AI-powered tools to meet client needs, develop personnel, strengthen client relationships, and ensure safety and regulatory compliance across sites. This role emphasizes proactive leadership, operational excellence, and cost-conscious staffing for reliable service.

Qualifications

• High school diploma or equivalent required
• Licensing requirements may be required by state/local laws
• Valid driver’s license if driving a company vehicle
• Minimum of two years of experience in business operations, security management, or supervising teams
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and controlling inventory costs

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime
• Lead and develop security teams, oversee payroll, performance and employee relations
• Enhance client relationships as the primary contact ensuring high-quality service
• Handle security incidents and emergencies, coordinating with clients and internal teams
• Direct compliance and security operational excellence, overseeing training, safety, site standards, and inventory

Skills

Team leadership

Operations management

Client relationship management

Risk assessment

Decision making

Budgeting / cost control

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

Microsoft Office

Security systems (CCTV, access control)

Job description

Allied Universal is hiring an Account Manager to lead daily security operations and mentor a team of officers and supervisors in Pennington, New Jersey.

You will schedule with AI-powered tools to meet client needs, develop personnel, strengthen client relationships, and ensure safety and regulatory compliance across sites. This role emphasizes proactive leadership, operational excellence, and cost-conscious staffing for reliable service.