Security Operations Manager - Lead Teams & Protect Assets

Allied Universal; Minneapolis (MN); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Allied Universal is hiring an Account Manager to drive daily security operations, lead a team of officers and supervisors, and ensure client contract requirements are met. You will supervise scheduling, training, and performance, while building strong client relationships and protecting people and property.

This role requires proven supervisory experience, a valid driver''s license, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state/local laws and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing costs related to inventory.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Skills

Security leadership

Team development

Client relationship management

Decision making under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Allied Universal is hiring an Account Manager to drive daily security operations, lead a team of officers and supervisors, and ensure client contract requirements are met. You will supervise scheduling, training, and performance, while building strong client relationships and protecting people and property.

This role requires proven supervisory experience, a valid driver''s license, and the ability to manage multiple priorities in a fast-paced environment.