Security Operations Lead — Manage Teams & Client Impact

Allied Universal; Wilmington (DE); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life,AD

Eight paid holidays; five sick days;4?

Vacation accrual at 3.08 hours biweek

Job summary

Allied Universal is seeking an Account Manager to drive daily security operations, guide a team of officers and supervisors, and deliver exceptional service. You will lead scheduling, client relations, and incident response to uphold safety and security across client sites.

Ideal candidates have strong leadership, communication, and organizational skills, with experience in security management or operations. This full-time role offers growth within a global leader in facility services.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency in web-based applications and computer systems, including Microsoft Office.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Lead and develop security teams; oversee payroll, performance, and employee relations.
• Enhance client relationships; serve as the primary contact for clients, ensuring high-quality service.
• Handle security incidents and emergencies; coordinate with clients and internal teams.
• Direct compliance and security operations; oversee training, safety, and site standards, and manage inventory.

Skills

Leadership

Communication

Client relations

Decision making

Time management

Financial acumen

Education

High school diploma or equivalent

ASIS/CPP certification

College degree in Business Administration or law enforcement-related field

Tools

Microsoft Office

CCTV systems

Access control systems

Badge administration

Job description

Allied Universal is seeking an Account Manager to drive daily security operations, guide a team of officers and supervisors, and deliver exceptional service. You will lead scheduling, client relations, and incident response to uphold safety and security across client sites.

Ideal candidates have strong leadership, communication, and organizational skills, with experience in security management or operations. This full-time role offers growth within a global leader in facility services.