Security Operations Lead | Client & Team Growth

Alliedbarton Security Services; San Jose (CA); On-site; USD 80,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company match

Eight paid holidays, sick days, and 4?

Vacation accrual

Job summary

Allied Universal is hiring an Account Manager to lead daily security operations, guide security officers and supervisors, and deliver high-quality service to clients. You will drive scheduling using AI-powered tools, oversee payroll and performance, and maintain strong client relationships to protect people and properties.

Responsibilities include incident response, safety oversight, and ensuring site standards while controlling costs.

Qualifications

• High school diploma or equivalent required.
• Licensing requirements may be required by state/local laws.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency in web-based applications and Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Lead and develop security officers and supervisors; oversee payroll, performance, and employee relations.
• Enhance client relationships; serve as the primary contact for clients, ensuring high-quality service.
• Handle security incidents and emergencies; respond to escalated issues and coordinate with clients and internal teams.
• Direct compliance and security operational excellence; oversee training, safety, and site standards and manage inventory.

Skills

Security management

Team supervision

Client relationship management

Decision making

Financial acumen

Microsoft Office

Multi-project management

Education

College degree in Business Administration or related field

ASIS CPP certification (nice to have)

Tools

CCTV

Access control systems

Badge administration

Job description

Allied Universal is hiring an Account Manager to lead daily security operations, guide security officers and supervisors, and deliver high-quality service to clients. You will drive scheduling using AI-powered tools, oversee payroll and performance, and maintain strong client relationships to protect people and properties.

Responsibilities include incident response, safety oversight, and ensuring site standards while controlling costs.