Security Operations Leader: Lead Teams & Client Relations

Allied Universal; Montgomery (AL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k) Plan

Paid Training

Paid Holidays

Flexible PTO

Job summary

Allied Universal is hiring an Account Manager to lead daily security operations, guide a team of officers, and ensure safety for people and assets. You will schedule, develop staff, and maintain strong client relationships while delivering exceptional service.

The role emphasizes leadership, operational excellence, and engagement with clients to uphold high standards of security and safety across sites.

Qualifications

• High school diploma or equivalent required.
• Licensing requirements depend on state/local laws and may be required.
• Valid driver’s license if driving company or personal vehicle for business.
• 2+ years in security management or supervising teams in a fast-paced setting.
• Experience leading and developing a dynamic team and building client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.

Responsibilities

• Manage scheduling using AI-powered technology to meet client hours and minimize unbilled overtime.
• Lead and develop security teams, coaching officers and supervisors while overseeing payroll and performance.
• Enhance client relationships as the primary contact ensuring high-quality service.
• Handle security incidents and emergencies coordinating with clients and internal teams.
• Direct compliance and security operational excellence including training, safety, and site standards.

Skills

Leadership

Communication

Customer relations

Budgeting

Security operations

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Allied Universal is hiring an Account Manager to lead daily security operations, guide a team of officers, and ensure safety for people and assets. You will schedule, develop staff, and maintain strong client relationships while delivering exceptional service.

The role emphasizes leadership, operational excellence, and engagement with clients to uphold high standards of security and safety across sites.