Security Operations Lead & Client Relations

AUS; Hillsboro (OR); On-site; USD 69,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid holidays

Vacation accrual

Job summary

Allied Universal is hiring an Account Manager who will lead daily security operations, ensuring safety and well-being of people and places you protect. You will guide security officers and supervisors to deliver exceptional service, drive scheduling with AI tools, and manage client relationships for top-tier protection.

You will oversee training, compliance, and inventory while coordinating with clients and internal teams to handle incidents efficiently and maintain high standards of security

Qualifications

• High school diploma or equivalent.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Skills

Team leadership

Security operations

Client relationship management

Decision making under pressure

Cost control

Education

High school diploma

Tools

Microsoft Office

Job description

Allied Universal is hiring an Account Manager who will lead daily security operations, ensuring safety and well-being of people and places you protect. You will guide security officers and supervisors to deliver exceptional service, drive scheduling with AI tools, and manage client relationships for top-tier protection.

You will oversee training, compliance, and inventory while coordinating with clients and internal teams to handle incidents efficiently and maintain high standards of security