Security Operations Lead — Client & Team Growth

Allied Universal; Harrisburg (Dauphin County); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight holidays

Vacation time

Sick days

Personal days

Job summary

Allied Universal is seeking an Account Manager in Harrisburg to lead daily security operations, guide security officers and supervisors, and ensure safe, compliant service for clients. This role centers on people leadership, client engagement, and operational excellence.

You will oversee scheduling, team development, incident response, and site standards, with a focus on protecting people and property while delivering exceptional service.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years in operations, security management, or supervising teams.
• Ability to lead, develop, and retain a dynamic team and build client relationships.
• Knowledge of emergency preparedness, physical security, risk assessments, and law enforcement coordination.
• Proficient with web-based applications and Microsoft Office.

Responsibilities

• Manage scheduling using AI-powered technology to meet contract hours and reduce unbilled overtime.
• Lead and develop security teams including payroll, performance, and employee relations.
• Serve as primary client contact to ensure high-quality service protecting people and property.
• Respond to incidents and emergencies professionally, coordinating with clients and internal teams.
• Oversee training, safety, site standards, and inventory management.

Skills

Leadership

Scheduling

Communication

Operations management

Team development

Education

High school diploma

CPP certification

Tools

Microsoft Office

Scheduling software

Security systems knowledge

Job description

Allied Universal is seeking an Account Manager in Harrisburg to lead daily security operations, guide security officers and supervisors, and ensure safe, compliant service for clients. This role centers on people leadership, client engagement, and operational excellence.

You will oversee scheduling, team development, incident response, and site standards, with a focus on protecting people and property while delivering exceptional service.