Security Operations Lead – Client Success & Team Growth

Allied Universal; Miami (FL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight paid holidays

Vacation accrual

Job summary

Allied Universal is seeking an Account Manager in Miami, FL to lead daily security operations, guide a team of officers and supervisors, and ensure client satisfaction by protecting people and property.

You will oversee scheduling with AI tools, maintain strong client relationships, and drive operational excellence while managing payroll and compliance. This role offers growth within a global security leader.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license if driving a company vehicle.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Skills

Leadership

Security management

Client relations

Decision making

Communication

Budgeting

Scheduling

Emergency response

Education

High school diploma

College degree in Business Administration or related field

ASIS CPP certification

Tools

Microsoft Office

Job description

Allied Universal is seeking an Account Manager in Miami, FL to lead daily security operations, guide a team of officers and supervisors, and ensure client satisfaction by protecting people and property.

You will oversee scheduling with AI tools, maintain strong client relationships, and drive operational excellence while managing payroll and compliance. This role offers growth within a global security leader.