Security Operations Account Manager

Allied Universal; Dallas (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Vacation accrual

Retirement plan

Job summary

Allied Universal is seeking an Account Manager to lead daily security operations, guide officers and supervisors, and deliver safe, high-quality service for our clients in Dallas, Texas. You will manage scheduling, develop teams, and strengthen client relationships while ensuring contractual compliance and incident response.

This role offers growth within a global security leader, a collaborative workplace, and the chance to make a tangible impact on people and property through proactive

Qualifications

• High school diploma or equivalent.
• Valid driver’s license if driving a company or personal vehicle for business.
• Minimum of two years in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing inventory costs.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and develop security teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance client relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle security incidents and emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct compliance and security operational excellence: Oversee training, safety, and site operational standards as well as managing inventory.

Skills

Communication

Leadership

Decision making

Team development

Operations management

Client relationship management

Financial acumen

Conflict resolution

Project coordination

Security protocols

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

Microsoft Office

CCTV

Access control

Job description

Allied Universal is seeking an Account Manager to lead daily security operations, guide officers and supervisors, and deliver safe, high-quality service for our clients in Dallas, Texas. You will manage scheduling, develop teams, and strengthen client relationships while ensuring contractual compliance and incident response.

This role offers growth within a global security leader, a collaborative workplace, and the chance to make a tangible impact on people and property through proactive