Security Operations Account Manager

Alliedbarton Security Services; Concord (CA); On-site; USD 75,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plan

Eight paid holidays annually

Vacation accrual and paid time off

Job summary

Allied Universal® is seeking an Account Manager to lead daily security operations and guide a team of officers and supervisors to deliver exceptional service.

You will manage scheduling, develop personnel, and build strong client relationships while ensuring compliance and safety across sites. This role emphasizes proactive leadership, budget awareness, and responsive incident handling.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Skills

Team leadership

Scheduling management

Client relationship

Communication

Financial acumen

Security operations

Education

High school diploma

ASIS CPP certification

Tools

CCTV

Access control

Badge administration

Microsoft Office

Job description

Allied Universal® is seeking an Account Manager to lead daily security operations and guide a team of officers and supervisors to deliver exceptional service.

You will manage scheduling, develop personnel, and build strong client relationships while ensuring compliance and safety across sites. This role emphasizes proactive leadership, budget awareness, and responsive incident handling.