Security Operations Account Manager

Allied Universal; Jacksonville (FL); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

401(k) enrollment

Paid holidays

Vacation accrual

Job summary

Allied Universal is hiring an Account Manager to lead daily security operations, guiding and motivating a team of officers and supervisors to deliver exceptional service in a fast-paced environment.

You will manage scheduling using AI tools, oversee payroll and performance, strengthen client relationships, respond to incidents, ensure compliance, and control inventory while maintaining safety standards at client sites in Jacksonville, Florida.

Qualifications

• High school diploma or equivalent is required.
• Experience in business operations, security management, or supervising teams in a fast-paced environment.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and MS Office.

Responsibilities

• Manage scheduling using AI-powered technology to meet client hours while minimizing unbilled overtime.
• Lead, develop, and coach security officers and supervisors; oversee payroll, performance, and employee relations.
• Enhance client relationships by serving as primary contact and ensuring high-quality service.
• Respond to escalated security incidents and emergencies, coordinating with clients and internal teams.
• Direct compliance and security operational excellence by overseeing training, safety, and site standards; manage inventory.

Skills

Team leadership

Client relationship management

Operational excellence

Decision making

Budgeting & cost control

Technical aptitude (security systems)

MS Office proficiency

Education

High school diploma or equivalent

College degree in Business Administration or law enforcement-related field

Tools

CCTV systems

Access control systems

Badge administration

Job description

Allied Universal is hiring an Account Manager to lead daily security operations, guiding and motivating a team of officers and supervisors to deliver exceptional service in a fast-paced environment.

You will manage scheduling using AI tools, oversee payroll and performance, strengthen client relationships, respond to incidents, ensure compliance, and control inventory while maintaining safety standards at client sites in Jacksonville, Florida.