Security Lab Service Owner & Strategy Lead

EY; City of Rochester (NY); Hybrid; USD 132,000 - 247,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

401(k) retirement plan

Job summary

EY’s Security Technology Services (STS) Lab seeks a Service Manager at the Assistant Director level to own the lab’s priorities, budget, and governance. You will shape the service portfolio, manage intake and prioritization, and partner with IAM, Defender/Sentinel, Purview, and other SMEs to ensure an efficiently funded engineering platform.

This newly created role emphasizes governance, roadmap development, and executive reporting, with a hybrid work model and opportunities to influence a

Qualifications

• 7+ years of experience in IT Service Management, Product Management, Program Management, or Security Engineering leadership roles.
• Demonstrated experience as a single accountable owner for a technology service, platform, or engineering program — including budget, roadmap, and stakeholder reporting.
• Proven ability to design and manage intake and prioritization processes in a fast-paced technology environment.
• Strong financial governance skills: budget tracking, cost allocation, funding requests, and variance reporting.
• Experience delivering executive-level reporting and dashboards on service health, roadmap status, and financial performance.
• Familiarity with Microsoft Azure services and subscription cost management as a consumer/governance owner (not necessarily a hands-on engineer).
• Experience operating in a large, global, matrixed organization — coordinating across geographies, time zones, and organizational boundaries.
• Excellent documentation skills; ability to produce governance artifacts, decision logs, and process documentation for global distribution.

Responsibilities

• Product & Service Ownership — Act as the product owner for the STS Lab service catalog; define, maintain, and communicate the scope, status, and value of lab services to internal stakeholders and leadership.
• Intake & Prioritization — Own the end-to-end intake process for lab requests (engineering projects, vendor evaluations, POC engagements, tool onboarding); apply structured prioritization frameworks to align demand with capacity and strategic objectives.
• Roadmap Management — Develop and maintain the STS Lab roadmap across engineering, tooling, and operational workstreams; translate strategic direction into actionable quarterly and annual plans.
• Funding & Budget Governance — Own the lab's budget: track spend, manage cost allocation across Azure subscriptions and tool licensing, prepare funding requests, and report financial health to leadership.
• Reporting & Metrics — Design and deliver regular reporting on lab performance, service delivery, capacity utilization, and roadmap progress for senior stakeholders and governance bodies.
• Escalation Management — Serve as the primary escalation path for lab issues, blockers, and stakeholder concerns; resolve conflicts between competing priorities and ensure timely communication to affected parties.
• Operating Cadence — Establish and own the lab's operating rhythm: stand-ups, sprint planning, steering reviews, and stakeholder briefings; ensure engineering teams operate with clear priorities and visible progress.
• Vendor & Partner Engagement — Coordinate with technology vendors during evaluations and POC phases; manage vendor relationships, SLAs, and contractual obligations relevant to the lab.
• Cross-functional Collaboration — Build and sustain strong relationships with IAM, Defender/Sentinel, Purview, Agent 365, Zscaler/Edge, and Endpoint Security SMEs; ensure lab services meet the needs of the broader security organization.
• Governance & Compliance — Ensure lab activities adhere to EY standards, change management processes, and security policies; maintain audit-ready documentation of decisions, approvals, and funding.

Skills

Structured prioritization

Executive communication

Stakeholder management

Agile / PM fluency

Financial acumen

English fluency

Education

Bachelor's degree in computer science or related field

Tools

Azure DevOps

Jira

ServiceNow

Job description

EY’s Security Technology Services (STS) Lab seeks a Service Manager at the Assistant Director level to own the lab’s priorities, budget, and governance. You will shape the service portfolio, manage intake and prioritization, and partner with IAM, Defender/Sentinel, Purview, and other SMEs to ensure an efficiently funded engineering platform.

This newly created role emphasizes governance, roadmap development, and executive reporting, with a hybrid work model and opportunities to influence a